Legal

Terms of Service

The agreement between you and Snowball. DRAFT — pending attorney review; highlighted items are unresolved.

Last updated · [REVIEW: effective date]

1. Agreement to these Terms

These Terms of Service (“Terms”) are a binding agreement between you and [REVIEW: legal entity / operator name] (“we,” “us,” or “our”) governing your use of the Snowball mobile application (“Snowball,” the “App” or the “Service”). By downloading, accessing, or using the App, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the App.

2. Eligibility

You must be at least [REVIEW: 13 / 16 / 18 — set to match markets and app-store rules] years old to use Snowball. By using the App, you represent that you meet this requirement and that you are able to form a binding contract.

3. Your account and sign-in

  • You access Snowball by signing in with Apple, Google, or a one-time email passcode. Your sign-in is handled by those providers and by our authentication backend; you are responsible for maintaining access to the account you use to sign in.
  • You are responsible for activity that occurs under your account. Notify us promptly at joeylograsso@gmail.com if you believe your account has been accessed without your authorization.
  • You agree to provide accurate information and to keep it up to date.

4. The Service

Snowball helps you track habits and write short journal entries and reflections, and it generates personalized “recap” letters summarizing your week or month. Features include voice journaling (audio transcribed to text), reminders/notifications, and paid features.

We may add, change, or remove features, and we may set or change limits on the Service (for example, the number of active habits). We aim to give reasonable notice of material changes but are not obligated to maintain any particular feature.

5. Subscriptions, paid features, and billing

  • Free and paid tiers. Voice dictation, weekly and monthly recap letters, and additional habit slots are offered only to paying users. Free-tier limits — including caps on the number of habits — are part of the product design.
  • Plans and prices. Snowball Plus is offered as an auto-renewable subscription at $4.99 per month or $39 per year, and as a one-time $79 lifetime purchase. Prices, billing cycles, and available plans are shown at the point of purchase and may vary by region.
  • Purchases through Apple. Purchases and subscriptions are processed by Apple In-App Purchase under Apple’s terms; we do not receive or store your full payment details.
  • Auto-renewal. Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period, as governed by the App Store. You manage and cancel subscriptions in your Apple account settings, not within Snowball. The lifetime purchase is a one-time payment and does not renew.
  • Refunds. Refunds are handled by Apple under its policies. [REVIEW: state refund position consistent with Apple rules and applicable consumer law.]
  • Taxes. Prices may include or exclude applicable taxes as indicated at purchase.

6. Your content and your rights in it

  • You own your content. As between you and us, you retain all rights to the journal entries, reflections, habit data, and other content you create in Snowball (“Your Content”).
  • License to operate the Service. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, transcribe, and display Your Content solely to provide and support the Service to you — including transcribing your audio, generating recap letters, and syncing your data across sessions. This license exists only to run the App for you and ends when you delete the relevant content or your account, subject to routine backup cycles.
  • We do not sell Your Content and do not use it for advertising.
  • Third-party processing. To provide certain features, Your Content is processed by the service providers described in our Privacy Policy and in Section 8 below.

7. AI-generated content and important disclaimers

  • Recaps and transcripts are automated. Voice transcripts (via Deepgram/OpenAI) and recap letters (via Anthropic Claude) are generated by automated systems and may contain errors, omissions, or inaccuracies. Do not rely on them as an accurate record without reviewing them yourself.
  • Snowball is not a health, medical, or mental-health service. The App supports personal reflection and habit-building. It does not provide medical, psychological, therapeutic, legal, financial, or other professional advice, and it is not a substitute for professional care. If you are in crisis or need help, contact a qualified professional or your local emergency services.
  • No guarantee of outcomes. We do not promise any particular result from using Snowball.

8. Third-party services

Snowball depends on third-party services to function. By using features that rely on them, you acknowledge that the relevant portions of Your Content or usage data are processed by these providers, and that your use is also subject to their terms:

We are not responsible for third-party services, and their terms and privacy practices govern their handling of data.

9. Acceptable use

You agree not to:

  • use Snowball for any unlawful purpose or in violation of these Terms or any third-party provider’s terms (including the AI providers’ usage policies);
  • upload content you do not have the right to submit, or that is unlawful, or that infringes others’ rights;
  • attempt to access other users’ data, or to breach, probe, or circumvent the Service’s security or access controls;
  • interfere with or disrupt the Service, or place unreasonable load on our or our providers’ infrastructure;
  • reverse engineer, decompile, or attempt to extract source code except to the extent this restriction is prohibited by law; or
  • misuse the AI features to generate content that violates the AI providers’ usage policies.

We may suspend or terminate access that violates this section.

10. Our intellectual property

The App itself — including its software, design, branding, and content we provide (but excluding Your Content) — is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-transferable, revocable license to use the App in accordance with these Terms. All rights not expressly granted are reserved.

11. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that transcripts or recaps will be accurate. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

12. Limitation of liability

To the maximum extent permitted by law, [REVIEW: legal entity / operator name] and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or related to your use of (or inability to use) the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the 12 months before the claim or [REVIEW: USD $50 — choose a figure]. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless [REVIEW: legal entity / operator name] from claims, damages, and expenses (including reasonable legal fees) arising from Your Content, your misuse of the Service, or your violation of these Terms or applicable law, except to the extent caused by us.

14. Termination

You may stop using Snowball at any time and may delete your account in the App, which removes your associated data as described in the Privacy Policy. We may suspend or terminate your access if you violate these Terms or to protect the Service, our users, or our providers. Sections that by their nature should survive termination (including Sections 6 license wind-down, 7, 11, 12, 13, and 16) will survive.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice in the App. Your continued use of Snowball after an update means you accept the revised Terms.

16. Governing law and disputes

These Terms are governed by the laws of [REVIEW: governing jurisdiction], without regard to conflict-of-laws rules. [REVIEW: choose a dispute-resolution mechanism — courts of a named venue, or binding arbitration with any class-action waiver — attorney decision.] Nothing in these Terms limits any non-waivable consumer rights you have under the laws of your country of residence.

17. Miscellaneous

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
  • Feedback. If you send us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.
  • Electronic communications. You consent to receiving notices, agreements, and other communications from us electronically, including in the App and by email.
  • Severability. If any provision is unenforceable, the rest remain in effect.
  • No waiver. Our failure to enforce a provision is not a waiver.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Apple app-store terms. If you obtained the App through an app store, the applicable store’s terms also apply, and the store is not responsible for the App.

18. Contact us

[REVIEW: legal entity / operator name and business address]
Email: joeylograsso@gmail.com · or use our support page.